Aliveplus Pharmacy





(07) 849 3805





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Is your question related to the shipping or delivery or your order?
Please check out our dedicated Shipping FAQs page.


Is your pharmacy and pharmacist fully licenced?
Yes, both our pharmacy and pharmacist are licenced in New Zealand.

Our pharmacist, Jatinder (Jay) Singh Girn is a registered pharmacist with The Pharmacy Council, the legal entity responsible for the registration of pharmacists, the setting of standards for pharmacists' education, scopes of practice and conduct in NZ. For more details, please see Shop with Confidence.


Do I need to supply a prescription with my order?
A prescription is not required as we only supply medicines that are available over-the-counter (OTC) in NZ from this website. A few products are marked as pharamcist only, for these products you will need to answer a few questions for review by our pharmacist to ensure that you have the correct product for your health condition.


Which credit cards are accepted?
We accept Visa, MasterCard and American Express.
All payments are processed through a secure online payments system.


When is my credit card charged?
You card will initially be 'preauthorized' when your order is reviewed by our customer services team just before it is sent to our pharamcist for disptach. We only 'complete' the charge to your credit card once your order has been shipped from the pharmacy.


How is my order delivered?
Please see our shipping information.


Can I cancel my order?
You can cancel your order providing it has not already been shipped. To cancel your order please contact us ASAP.


Can I return items?
Please see our returns policy.


Do you have an unanswered question?
Please send us an email with your question.



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